Seminars - Half-day Course Outlines
Designed especially for people who work both in and around sales environments, the course includes strategies to motivate, up-sell, and generate revenue in front line situations. This programme adopts the principle that a ‘blanket approach’ to service and sales will not be as effective as a flexible approach that focuses on specific customers - their individual needs, wants, motivation to buy, and preferred style of communication.
Social Media Workshop
Do you need to get familiar with the latest trends, techniques and technologies in the world of Social Media? Designed for service sector businesses, learn how to build and run your own social media marketing platform effectively.
When more than just living and breathing is necessary. Understand how to implement a larger strategy to increase growth, capability and to attract the right person.
Personality Profiling and Engagement
Personality profiling is taking a scientific approach to understanding both your, and the people you interact with, personal characteristics. Learn how to identify and effectively engage with other personality types.
Dealing with conflict is not always easy - this programme provides strategies to manage & resolve conflict between individuals, groups and management teams.
(including Deportment and Body Language)
Your staff are your brand, they represent all that your company stands for. They are the face of your company to your clients and customers. The way your team represents your business by their personal presentation can have a positive or negative impact.This workshop is aimed specifically at developing confidence and self-esteem as well as instilling a sense of pride in wearing the company uniform and being a brand ambassador.
This workshop is for managers who want to increase productivity within the business through incentivising staff and developing a great working culture.
Diversity in the Workplace
Understand how to include diversity and multi-culturalism in the workplace. Identify the different qualities diversity can bring to a business such as productivity, innovation and decision making.
The Art of Delegation
“It’s Quicker and Easier just to do it Myself”! – sound familiar?Delegation can sometimes be a stumbling block for anyone needing to empower others. Fear of relinquishing control or struggling to have confidence in the capabilities of teammates can be a challenge. Understand how to delegate effectively, inclusively and develop leadership delegation skills.